Welcome to Nuggetz! This guide explains what Nuggetz does and how to run your first knowledge interview.
What is Nuggetz?
Nuggetz captures the valuable knowledge that lives only in your colleagues' heads — the processes, judgment calls and workarounds that never made it into any documentation — before it walks out the door with them.
It works through interviews: guided conversations your colleagues take at their own pace. You define what you want to learn; an AI interviewer asks your questions, listens, and digs deeper with follow-ups when an answer leaves knowledge on the table. Every answer is recorded as a transcript you can read, share and build on.
Key concepts
Interviews
An interview is a reusable guide: a title, the goals (what you want to learn and why), a set of open-ended questions, and how deep the AI may probe on each one. You can draft the whole guide by describing your goal in plain language — the built-in assistant writes the questions for you — or edit every field by hand.
The share link
Every interview has its own link, like app.nuggetz.ai/i/uuCwUsODmn2k. Send it to the colleagues who hold the knowledge and they can answer straight away — no account, no sign-in, nothing to set up. They give their name on the first screen so you know whose answers you are reading. The link only works while the interview is live, so stopping it is what takes it back.
Responses
Each colleague's answers form a response. They can speak or type, and leave whenever they need to: progress is saved after every answer, so they pick up where they left off. Spoken answers are transcribed and never stored as audio.
When they finish, you read the full transcript: your questions, the AI's follow-ups, and everything they said.
Teams
Nuggetz is organized around teams. The interviews you build belong to your team, and everyone on the team can read the responses — not just whoever set the interview up.
Your first steps
- Create an interview. Go to Interviews → New Interview and describe what you want to capture — for example, "everything our departing operations lead knows about month-end close". The assistant drafts the goals and questions.
- Refine the guide. In the builder, edit questions, reorder them, and set how many AI follow-ups each question allows (0–3).
- Launch and share. Launch the interview, copy its link, and send it to your colleagues however you normally talk.
- Read the answers. Watch responses arrive on the interview page and open any transcript to see the knowledge you captured.
Tips for good interviews
- Ask open-ended questions ("Walk me through...", "What breaks most often?", "Who do you go to when...?") rather than yes/no ones.
- Allow follow-ups on the questions where the real knowledge hides — edge cases, war stories, judgment calls.
- Keep it to 3–8 questions. A focused 15-minute interview gets better answers than an exhaustive one.